Knowing which update sequence to expect matters most while the update is
running, because on some models a normal update looks like a failure.
Update Process by Device Model
Find your device below before starting an update, so you know what the screen
should do and roughly how long to wait.
How a firmware update runs depends on the device model. VPOST, Onyx, and
VPOS Media 4S updates start from Nayax Core. VPOS Media 5 updates start from
CasHub, a separate site.
VPOST and Onyx
The update starts from Nayax Core and runs in two parts: the MAIN update and
the POS update.
During the MAIN update, the screen shows gloader at the top along with a
percentage. When that part finishes, the device resets itself and starts
downloading and installing the POS part. The screen goes black while the POS is
erased and rewritten. Once everything completes, the device powers up on its own
and returns to idle mode.
Do not disconnect the device until it resets. The black screen during the
POS update is expected, not a failure. Interrupting the update at this point
can leave the device in an unusable state.
See Also
